Shipping & Returns

SHIPPING



Holiday Shipping 2015 - UPS Ground orders must be received by December 17th to guarantee delivery by Xmas (East Coast and West Coast) UPS Ground orders for Colorado and Midwest must be received by December 18th to guarantee delivery by Xmas.


Orders, placed before 1 PM MST (Mountain Standard Time), will be shipped within 2 business days. Customers have the option to select UPS or USPS (United States Postal Service) for shipping delivery. Upon request by the customer, a UPS tracking number will be provided so that the status of shipping, transit, and delivery can be monitored.

 

Not The Same, LLC provides shipping as a service. Shipping charges are calculated automatically through direct links to USPS and UPS and are based on the standard rates from these companies. Only the shipping fees assessed by these carriers are charged to customer orders.

 

From time to time, we may offer free shipping. During free shipping offers, Not the Same, LLC determines which shipping service will be utilized for orders that qualify for free shipping. When a customer wants their order to be delivered on a timeline faster than those associated with standard rates, the customer may elect expedited shipping.

 

EXPEDITED SHIPPING - Sometimes I Need Those Products FAST!
For customers who want an order shipped and delivered faster than standard shipping timelines, please request expedited shipping via UPS  3 day Select. The costs associated with expedited shipping are significantly higher than standard shipping rates.
The UPS ship time begins the day AFTER they pickup the package. If you need to get something fast, call us 719 339-9462 to insure your order is appropriately processed to meet your delivery timeline.

 

RETURNS
Any damages incurred during shipping should be reported to our customer service department immediately. See Contact Us for email and phone contact numbers.


Return Conditions


  • • In order to return any Not The Same product, the original seal must be intact and the product must not have been opened. When this condition has been meet, then merchandise can be returned for any reason.

  • • Returns must occur within 7 days of receipt.

  • • Customer must contact Not the Same, LLC to obtain a return authorization code (RMA code)

Return Instructions


  1. Customer must contact Not the Same, LLC to obtain a return authorization code (RMA code)
  2. Remove all previous labels from the original shipping package.
  3. Re-pack the item(s) in the original shipping package with the shipping peanuts/bubble wrap/paper.
  4. Seal the package with packing tape
  5. Ship package to Not the Same, LLC

Return Credits


  • • A refund will be issued for the amount of the returned item(s) minus any shipping and handling fees and a $5.00 return processing fee.

  • • Refunds will be issued in a manner consistent with the original payment.

  • • For orders paid with credit card, a credit will be issued to the credit card and will appear on the statement within the next two billing cycles.

  • • For orders paid with check, money order, or cash, a refund check will be mailed within 15 days of receipt of the returned item(s).

SHIPPING ALTERNATIVES


In-Store Pick Up
For those who are in the Canon City area, orders may be picked up at our “store”, which is actually our manufacturing and shipping location. It is IMPORTANT that you call us to schedule a specific date and time for pick-up. We want to be sure we are on the premises and available to serve you. Thank you!


Retail Locations
We have a partnership with multiple retail outlets. In Colorado, over 25 King Soopers with Optimum Wellness Centers and in California, near our company roots in the Napa Valley, local businesses carry our products. Save shipping costs by picking up your products at one of our partner outlets. For a list of locations in Colorado and across the United States, see Locations in USA under Retail Locations for a map and addresses of retail stores that carry Not the Same LLC products.


Festivals
Throughout the year, we travel to festivals as well as arts and craft fairs. Come see us when we are in your area. You get to try the products. We get to meet you. And while we are having fun together, you can pick up your favorite Not The Same products. See Festivals for locations and dates

 

 

UPS Standard Delivery Schedule - See Map Below